Frequently Asked Questions
1.What is Sands Rewards Club?
Sands Rewards Club (SRC) is the Club Reward Programme of Sands® Macao, The PlazaTM Macao, The Venetian® Macao and Sands® Cotai Central which enables customers to earn and redeem points and enjoy more exclusive privileges at our properties.
2.What are the benefits of SRC membership?
All SRC card members can enjoy a wide variety of discounts and rewards available at Sands® Macao, The PlazaTM Macao, The Venetian® Macao and Sands® Cotai Central. Earn & Redeem points in hundreds of outlets located at Shoppes at Four Seasons, Shoppes Grand Canal, Shoppes Cotai Central, as well for ferry tickets and accommodation. In addition, each tier of membership – progressing from Gold, followed by Ruby, then Diamond - offers its own exclusive benefits and privileges. For more information, please click here.
3. How can I apply for SRC membership?
Simply present your valid Hong Kong/ Macao Identity Card or Travel Passport at any of our SRC counters in Sands® Macao, The PlazaTM Macao, The Venetian® Macao or Sands® Cotai Central
4. Do I need to pay for membership or is there an annual fee?
Membership is free, with only one membership per person permissible.
5. What types of SRC membership are available?
We have three tiers of exclusive membership: Gold, Ruby and Diamond. Accumulating a specified amount of gaming points enables a Gold Card member to upgrade to Ruby and then on to the most exclusive Diamond membership.
6. What are the criteria for the upgrading of SRC membership?
From Gold to Ruby, a member must accumulate 888 gaming points within 6 months, and from Ruby
to Diamond 8,888 gaming points within 6 months. Each card has its expiry date; in order to maintain
your status, you must earn sufficient points before the validity of your card expires. If you
have no acting for more than 12 consecutive months, all points will be purged.
7. Can I earn and use my points in any Sands China Ltd property?
You can earn your points at Sands Macao, The PlazaTM Macao, The Venetian® Macao and Sands® Cotai Central. No matter where you earn them, your points are redeemable in any participating outlet /restaurant located in our properties.
8. Do I need a PIN Number for my membership card?
A PIN number will be required for all point redemption. VML may periodically require a member to produce or update his or her PIN number for security reasons.
9. What happens if I lose or forget to bring my SRC membership card?
Approach any SRC Counter in any of our properties.
10. How can I update my personal information?
All members can update their personal contact details via any SRC counter and kiosk at our properties
11. Can I transfer my membership card, points and benefits to others?
No. Membership cards, points and benefits are not transferable and may only be used by the designated member. All accumulated points will be credited to your account within 72 hours, while redemption claims will be deducted immediately from your account.
12. How can I check my points balance?
You can check your points balance at any SRC counter located at our properties.
13. Can I redeem points on behalf of others?
No. In accordance with the SRC Membership Terms & Conditions, members must approach an SRC counter in person in order to redeem points.
14. What can I redeem with my points?
With the points you’ve earned, you can redeem the following services and products:
- A variety of the very best of luxury lifestyle brands from the Sands Rewards Club Collection;
- Sands Rewards Dollars
- Slot Bonus
- Promo Chips
- Cota Water Jet tickets
- Entertainment tickets
- Food and beverages
These questions have been grouped by topic for your easy reference. However, if your question is not listed or you need additional information, please let us know how we can help you by clicking on Contact Us.